Refund Policy
This Refund Policy applies to the services provided by Prestige Travel & Tourism (“we,” “us,” or “our”). By using our services, you agree to the terms outlined in this policy.
1. Cancellation and Refund Eligibility
1.1. Cancellation Window: Refund eligibility is determined by the cancellation policy associated with each specific service. Customers are advised to review the cancellation policy provided at the time of booking.
1.2. Non-Refundable Services: Some services may be non-refundable. Please check the specific terms and conditions associated with each service before making a booking.
2. Refund Process
2.1. Refund Request: To request a refund, customers must contact our customer support team at [customer support email or phone number] within the applicable cancellation window.
2.2. Required Information: When requesting a refund, customers must provide their booking details, reason for the refund, and any supporting documentation as required.
2.3. Refund Processing Time: Refunds will be processed within [number] business days after receiving the refund request and necessary information.
3. Refund Methods
3.1. Original Payment Method: Refunds will be issued to the original payment method used for the booking.
3.2. Exceptions: In some cases, refunds may be provided in the form of a credit voucher or alternative payment method, as determined by Prestige Travel & Tourism.
4. Partial Refunds
4.1. In some cases, partial refunds may be granted based on the specific circumstances of the cancellation.
4.2. Fees and Charges: Some services may be subject to cancellation fees or charges. These fees will be deducted from the refund amount.
5. Force Majeure and Unforeseen Circumstances
5.1. In the event of unforeseen circumstances, such as natural disasters, political unrest, or other force majeure events, Prestige Travel & Tourism reserves the right to modify or adjust the refund policy as necessary.
